Frequently Asked Questions

Welcome to our Frequently Asked Questions page! Here, you’ll find answers to the most common queries about our jewellery repair services, from ring resizing to professional cleaning and everything in between. We’re dedicated to providing clear and helpful information to make your experience with us seamless. If you don’t find the answer you’re looking for, feel free to reach out to us through our contact form—we’re always here to help!

How do I return or exchange my order?

We can accept returns and exchanges within 30 days of the order date if the jewellery is unworn and in its original condition and packaging. Please contact us in advance to arrange a return. Postage costs are to be covered by the sender and are the sender’s responsibility until received by Edinburgh Jewellery Repair. Please note that we do not accept returns or exchanges of earrings due to hygiene reasons, unless the item is faulty.

For more info view our refunds and returns policy.

I ordered the wrong ring size; can my jewellery be altered?​

With our workshop on the premises, we can measure your finger size in person at Edinburgh Jewellery Repair and can offer a reduced resizing price upon presentation of your order receipt. Alternatively, you can post your ring to us with your preferred size. An additional postage charge will be taken to return your ring to you and this service needs to be arranged in advance by contacting us.

Please note that some ring designs may not be possible to resize, or large alterations may not be possible.

My order is a gift. Can you gift wrap it for me?

Yes, absolutely. Please send us a message immediately after placing your order.

Do you resize rings?

Yes, we do. Prices begin at £55 for 9ct gold, please click here for more info.

Do you do jewellery valuations (e.g. for insurance purposes)?

Yes, we offer jewellery detailed valuations with all the legal paperwork needed for insurance.

Please contact us or bring in your jewellery for an initial assessment.

Do you repair watches?

We do not repair watches at the moment, sorry.

Do you do silver plating?

We do not offer silver plating, sorry.

Prices

Ring Sizing Stone Resetting Cleaning Valuation
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